FAQs

Our puzzles are designed in Taiwan by a team of experienced and passionate puzzle enthusiasts, and manufactured in China.

As puzzle enthusiasts ourselves, we understand the frustration caused by missing puzzle pieces. If this happens, we offer a complimentary replacement service for the missing pieces with the same design. Please fill out the form here to initiate the replacement process, and we will gladly assist you.

If you receive a damaged or wrong product, we offer a refund or exchange opinions. Please email us via support@pintoo.com and we will assist you ASAP!

Our products are constantly restocked. However, it may be the case that some of our products are out of stock at a given point in time. If you have any wanted products which are out of stock, please let us know via email support@pintoo.com. 

Occasionally, due to a sudden surge in demand for a product, the inventory system may not update in time. This can result in the item appearing available during checkout, but being out of stock shortly after the order is placed.

If this happens, we will notify you via email to resolve the issue. You’ll have the option to:

• Replace the out-of-stock item with a similar product of the same type and value.
• Request a refund for the unavailable item.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support.

We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it.

If your order has shipped out, we can provide you with a shipping number and you can attempt to contact the delivery company directly to make changes to your delivery. 

Most orders ship within 5-7 business days (Mon-Fri). Once it's shipped, you will get a shipping confirmation with tracking. Learn more about shipping by clicking here.

Please note: During peak order periods (e.g., holiday seasons) or unforeseen severe weather conditions, delivery times may exceed the estimated dates. We appreciate your patience and understanding.

We currently ship to the U.S. only, but this excludes certain U.S. territories, including but not limited to Puerto Rico, Palau, and Guam. For orders to these territories, we recommend using our Amazon store.

We’re working towards offering more shipping options in the future! Sign up for our newsletter to stay updated.

We have a 30-day return policy. You can request a return within 30 days of receiving your item. Your item must be unused, in the same condition as you received it, and in its original packaging. You'll need the receipt or proof of purchase. Please note that items sent back without prior authorization will not be accepted. You can find more information here if you'd like to learn more.

If your discount code isn’t working, please check:

• Subscription Complete: Ensure you’ve subscribed and confirmed via email.
• Correct Email: Log in with the email you used to subscribe.
• Correct Code: Use the correct code at checkout.

Still having issues? Contact our Customer Support Team for assistance!

Thank you for your interest! At this time, we do not offer gift cards or gift certificates. However, we are always looking to improve our offerings, so this may be something we consider in the future.

Thank you for your interest and enthusiasm for our products. Whether you are seeking OEM or are a retailer or distributor, please fill out the form here. A representative will review your request and reach out to you shortly.

We welcome suggestions from our customers and are always interested in discovering new artists whose styles align with our brand. Please feel free to contact us here with your suggestions.

If you have designs, photographs, artworks, creations, or brands that you wish to publish as a PieceRelax puzzle, please fill out the form here and a representative will reach out to you shortly.

You can view our digital catalogs here.

If you encounter any issues while browsing our site or you have any suggestions on how we can improve, please send us an email at support@pintoo.com.

To learn more about our privacy and how we collect data, please click here.

Please be sure to read here before placing an order. By placing an order, you agree to our terms & conditions.