FAQs

Our puzzles are designed in Taiwan by a team of experienced and passionate puzzle enthusiasts, and manufactured in China.

As puzzle enthusiasts ourselves, we understand the frustration caused by missing puzzle pieces. If this happens, we offer a complimentary replacement service for the missing pieces with the same design. Please fill out the form here to initiate the replacement process, and we will gladly assist you.

If you receive a damaged or wrong product, we offer a refund or exchange opinions. Please email us via support@pintoo.com and we will assist you ASAP!

Our products are constantly restocked. However, it may be the case that some of our products are out of stock at a given point in time. If you have any wanted products which are out of stock, please let us know via email support@pintoo.com. 

We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it.

If your order has shipped out, we can provide you with a shipping number and you can attempt to contact the delivery company directly to make changes to your delivery. 

Most orders ship within 5-7 business days (Mon-Fri). Once it's shipped, you will get a shipping confirmation with tracking. Learn more about shipping by clicking here.

Currently, we ship to the U.S. only. We'd love to offer more international shipping in the future! Sign up for our newsletter for updates.

We have a 30-day return policy. You can request a return within 30 days of receiving your item. Your item must be unused, in the same condition as you received it, and in its original packaging. You'll need the receipt or proof of purchase. Please note that items sent back without prior authorization will not be accepted. You can find more information here if you'd like to learn more.

Thank you for your interest and enthusiasm for our products. Whether you are seeking OEM or are a retailer or distributor, please fill out the form here. A representative will review your request and reach out to you shortly.

We welcome suggestions from our customers and are always interested in discovering new artists whose styles align with our brand. Please feel free to contact us here with your suggestions.

If you have designs, photographs, artworks, creations, or brands that you wish to publish as a PieceRelax puzzle, please fill out the form here and a representative will reach out to you shortly.

You can view our digital catalogs here.

If you encounter any issues while browsing our site or you have any suggestions on how we can improve, please send us an email at support@pintoo.com.

To learn more about our privacy and how we collect data, please click here.

Please be sure to read here before placing an order. By placing an order, you agree to our terms & conditions.