FAQs

Our puzzles are designed in Taiwan by a team of experienced and passionate puzzle enthusiasts, and manufactured in China.

We know how frustrating a missing piece can be. To help, PieceRelax offers a one-time replacement service per puzzle. Simply fill out this form, and let’s complete your puzzle journey together!

If you receive a damaged or wrong product, we offer a refund or exchange opinions. Please email us via support@pintoo.com and we will assist you ASAP!

Our products are constantly restocked. However, it may be the case that some of our products are out of stock at a given point in time. If you have any wanted products which are out of stock, please let us know via email support@pintoo.com. 

Occasionally, due to a sudden surge in demand for a product, the inventory system may not update in time. This can result in the item appearing available during checkout, but being out of stock shortly after the order is placed.

If this happens, we will notify you via email to resolve the issue. You’ll have the option to:

• Replace the out-of-stock item with a similar product of the same type and value.
• Request a refund for the unavailable item.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support.

Our orders are fulfilled automatically through Amazon, meaning they process almost instantly and leave a very narrow window for manual changes.

If your order has already shipped, we welcome returns on unopened items within 30 days. Upon delivery, please send photos of the product along with your order details to support@pintoo.com, and our team will guide you through the return and refund process.

Most orders ship within 5-7 business days (Mon-Fri). Once it's shipped, you will get a shipping confirmation with tracking. Learn more about shipping by clicking here.

Please note: During peak order periods (e.g., holiday seasons) or unforeseen severe weather conditions, delivery times may exceed the estimated dates. We appreciate your patience and understanding.

Currently, this website only ships to the contiguous United States (the lower 48 states). If you are located in Alaska, Hawaii, or other US territories, we invite you to shop through our Amazon US store.

For international customers outside the US, please check the store links on this page to shop your region.

If your country doesn’t have a designated store, try choosing the nearest Amazon marketplace and updating your shipping address at checkout to check for international delivery options.

Website purchases qualify for a 30-day return on unused items. To apply, please send your order number and package photos to support@pintoo.com within 30 days. Amazon purchases are governed by and subject to Amazon's own return policies.

If your discount code isn’t working, please check:

• Subscription Complete: Ensure you’ve subscribed and confirmed via email.
• Correct Email: Log in with the email you used to subscribe.
• Correct Code: Use the correct code at checkout.

Still having issues? Contact support@pintoo.com for assistance!

Thank you for your interest! At this time, we do not offer gift cards or gift certificates. However, we are always looking to improve our offerings, so this may be something we consider in the future.

Thank you for your interest in PieceRelax!

• If you're a U.S.-based retailer, you're welcome to apply for a wholesale account to place bulk orders directly.
• For partners outside the U.S. or those interested in OEM opportunities, please fill out our Global Business Form. A member of our team will be in touch with you shortly.

We welcome suggestions from our customers and are always interested in discovering new artists whose styles align with our brand. Please feel free to contact us here with your suggestions.

If you have designs, photographs, artworks, creations, or brands that you wish to publish as a PieceRelax puzzle, please fill out the form here and a representative will reach out to you shortly.

You can view our digital catalogs here.

If you encounter any issues while browsing our site or you have any suggestions on how we can improve, please send us an email at support@pintoo.com.

To learn more about our privacy and how we collect data, please click here.

Please be sure to read here before placing an order. By placing an order, you agree to our terms & conditions.