Privacy policy

PieceRelax Privacy Policy

Last Updated: January 15, 2026

This Privacy Policy describes how PieceRelax (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from piecerelax.com (the "Site") or otherwise communicate with us (collectively, the "Services").

Service Notice: Please be advised that PieceRelax.com currently only provides shipping services to the contiguous United States (the lower 48 states and Washington, D.C.). For international visitors, this Site serves as a catalog and provides links to our official Amazon stores for global fulfillment.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last Updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect varies depending on how you interact with us.

Information We Collect Directly from You

  • Contact details: Name, address, phone number, and email.
  • Order information: Billing address, shipping address, payment confirmation, and shopping history.
  • Customer support information: Any information you choose to include in communications with us.

Information We Collect through Cookies and Analytics (Google Analytics)

Like many websites, we use Cookies to power and improve our Site.

  • Usage Data: We automatically collect information about your interaction with the Services, including device information, browser type, IP address, and network connection.

  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. Google may use the data collected to track and monitor the use of our Service and personalize the ads of its own advertising network.

Information We Obtain from Third Parties

  • Shopify: Our Site is powered by Shopify. They provide the platform that allows us to sell our products to you.

  • Payment Processors: Such as PayPal or Stripe, who collect payment information on our behalf.

How We Use Your Personal Information

  • Providing Products and Services: To fulfill orders, process payments, and arrange for shipping within the contiguous United States.

  • Marketing and Advertising: To show you advertisements for products or services we think may interest you.

  • Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.

  • Communication: To provide customer support and respond to your inquiries.

Cookies

We use Cookies to remember your actions and preferences and to run analytics. Most browsers automatically accept Cookies, but you can choose to set your browser to remove or reject them. Please note that blocking Cookies may impact your experience on our Site.

For international users (especially those in the European Economic Area), our Site employs a Cookie Consent Banner that allows you to accept or decline non-essential cookies, including those used for tracking and marketing.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Service Providers: Vendors who perform services on our behalf (e.g., data analytics, payment processing, fulfillment, and shipping).

  • Business and Marketing Partners: Such as Shopify and Google, to provide personalized advertising.

  • Legal Compliance: To comply with applicable laws and regulations.

International Users (GDPR and Global Compliance)

We may transfer, store, and process your personal information outside the country you live in, including the United States. If you are visiting from the European Economic Area (EEA), UK, or Switzerland, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses) to protect your data. You have the right to access, correct, or delete your personal information, and the right to withdraw your consent for data collection at any time via our Cookie settings.

Security and Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, Google Analytics data is typically retained for 14 months to ensure accurate long-term reporting.

Your Rights and Choices

Depending on where you live (e.g., California, EEA), you may have the following rights:

  • Right to Access/Know: To see what data we hold about you.

  • Right to Delete: To request the deletion of your personal data.

  • Right to Opt-out: To direct us not to "sell" or "share" your personal information for targeted advertising.

To exercise these rights, please contact us at the email address below.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at: support@pintoo.com.