Missing Piece Replacement
Thank you for choosing PieceRelax!
As fellow puzzle lovers, we totally get how frustrating a missing piece can be.
Every piece matters. Let’s finish it together.
A Few Things to Know First
One-time replacement per puzzle
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Each puzzle is eligible for one round of replacement pieces. We recommend finishing the entire puzzle first, so you can report all missing pieces at once.
Amazon Resale & secondhand items
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Puzzles purchased through Amazon’s secondhand clearance listings may come with unexpected missing pieces. Since these items fall outside our regular product line, they aren’t covered by our replacement service.
Color variation in replacement pieces
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Please kindly note that the replacement pieces you receive are made separately from the original production batch, so slight color differences may occur.
Product ID check
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Our product numbers start with a letter followed by four digits (like K1104). You can usually spot it on the front of the box
Photo upload
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A clear, top-down photo of your puzzle helps us pinpoint exactly where the missing piece goes. The more complete the image, the better we can match it! You can refer to the sample photo for guidance.
Notice
- Once the form is submitted, it will enter the processing stage and typically takes 14 to 21 business days to be delivered.
- The missing piece replacement service period for all products is ONE YEAR from the original invoice date.
- Please be aware that when you fill out and submit the form, if you haven't registered as a PieceRelax member, the system will automatically create a customer account for you to ensure smooth processing.